ResQ, the leading outsourced contact centre specialist, has awarded with Best Companies’ highest accreditation – the coveted 3 Stars, meaning ResQ is a ‘world class company to work for’.
The accreditation is the greatest honour that the independent authority awards to companies and reflects ResQ’s ability to create a culture that fosters world-class levels of employee engagement. It is an incredible achievement that is made all the more remarkable by the fact that ResQ has jumped from a 1 Star to a 3 Star accreditation during these difficult times. The business is now one of Telecom’s 10 Best Companies to Work For, as well as one of the UK’s 100 Best Large Companies to Work For.
With all the pressures of COVID-19 and the toll that has taken on many workplaces, ResQ continues to set new standards for engaging employees. “This award reinforces our commitment to getting employee engagement right,” adds ResQ’s Chief Operating Officer Gill Marchbank, who was understandably thrilled with the recognition.
“Our vision 15 years ago when we started ResQ was to create opportunities for local people. Regardless of their background and experience, we wanted to invest in people and give them the skills to thrive and develop a career that allowed them to be the best they can be. Treating our people as individuals, showing that we care and supporting when it’s needed is a key part of our cultural DNA. Empowering people and trusting them to do the right thing means that they genuinely care and give so much back to the business. All of this means that we deliver great work for our clients. I am so proud to receive this recognition from our people, maybe we’ve realised our vision of empowering people to be the best they can be!”
While many contact centres will consider an annual satisfaction survey and a simple incentive scheme to be enough, ResQ goes above and beyond in monitoring and improving workplace engagement. By constantly listening to their team, acting on their feedback and empowering everybody to act with confidence, the outsourced contact centre differentiates itself from its competition.
After all, ResQ is an organisation that truly excels when it comes to workplace engagement and this accreditation proves it.
The Best Companies accreditation programme is recognised throughout the UK as the standard for workplace engagement. With the aim of helping to “make the world a better workplace”, Best Companies benchmark organisations against the “very best”, in terms of employee engagement.
To be given elite status amongst the “very best” in the country is a great source of pride for ResQ, as the outsourced contact centre specialist continues to go from strength to strength. Having recently created 120 additional, permanent jobs in Hull and appointed a new CMO to drive an increase in market share, the future looks very bright.
But ResQ will not rest on their laurels. The organisation will persist in finding new ways to support their remarkable people, bolstering engagement and keeping their customers happy.