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East Durham residents invited to have their say on digital services

Jan 4, 2021 | Local News

Residents across County Durham are being invited to take part in a survey about digital services over the next month.

Durham County Council is hoping the survey will help to identify any barriers facing people across the county, in a bid to improve access for its users.

Since March, more than 26,000 residents have created an online account to access the council’s digital services.

The results of the survey will be used to further improve access by identifying whether better information, training or equipment would help more people move online.

Residents have until 25 January 2021 to take part in the survey. It can be completed online at https://wh1.snapsurveys.com/s.asp?k=160683861188.

A paper copy of the survey can also be requested by calling 03000 260 000. These can either be posted back or dropped in to collection boxes at the following leisure centres: Abbey Leisure Centre, Chester-le-Street, Consett, Freeman’s Quay, The Louisa Centre, Meadowfield, Newton Aycliffe, Riverside Leisure Complex, Shildon-Sunnydale, Spennymoor, Teesdale, Wolsingham and Woodhouse Close.

They can also be returned to the following libraries: Barnard Castle, Bishop Auckland, Chester-le-Street, Consett, Crook, Durham Clayport, Newton Aycliffe, Peterlee, Seaham, Shildon, Spennymoor and Stanley.

Cllr Andrea Patterson, Cabinet member for corporate services and rural issues, said: “It is important that we continue to innovate and improve the quality of our online services. As well as working in better and smarter ways to support our residents, we want to be able to remove access barriers and help more people access our online services in a way that is convenient to them.

“Digital services provide a lot of flexibility and widen the range of ways residents can access council services. I would encourage everyone to complete the survey and I look forward to seeing the results in January to help inform our next steps.”