Peterlee-based Langley House Care Centre is gearing up to extend its services to the wider community following a programme of investment and strategic development that has led to a significant improvement in standards.
The Care Quality Commission (CQC) has awarded a ‘good’ rating to Langley House for a second consecutive year, recognising a significantly enhanced and consistent level of service which was deemed to be ‘requiring improvement’ in 2013.
Having faced a decline in business and a risk of closure in 2016, healthcare expert Elaine Reay and her consultancy Resolve Care developed a robust operational plan to improve the care services provided and secure the future of Langley House.
A £650,000 financial package from Unity Trust Bank, the commercial bank with a social conscience, allowed Elaine to purchase Langley House, boost its quality of care and continue offering a full programme of activities for residents. It has also enabled Resolve Care to expand the centre, creating an additional three bedrooms and improving facilities across the site.
Langley House is now at full capacity and run by a team of 35 experienced and committed healthcare professionals, with leaders who promote a person-centred culture and supportive environment for residents. This was recognised by the CQC, which found that skilled, knowledgeable and caring staff conducted detailed assessments and care plans whilst ensuring the residents had maximum choice and control of their lives.
Against a background of solid performance, Resolve Care has set out its plans to expand and enhance the services provided to residents, which will be extending into the local community so that older members can benefit from care and support within their own homes.
Elaine commented: “In these challenging and unprecedented times, we understand how much Langley House residents rely on our services, now more than ever. Having created a real home-from-home experience whilst strengthening our links within the local community over the last four years, we are able to ensure everyone can remain comfortable and safe whilst in our care.”
Michael Wicks, a Relationship Manager at Unity Trust Bank who worked closely with Elaine to secure the funding package, said: “At Unity Trust Bank, we want to make sure organisations that are making a positive social impact have access to different funding solutions. We’re really proud of this latest rating by CQC and that we have been able to help Langley House to improve its offer and bolster its services, which have proven vital to the community through this uncertain period.”